Privacy Policy

Data We Collect

When you register and use KG77, we collect the following categories of personal data:

Registration data: Full name, date of birth, email address, mobile phone number, and username. This information is required to create and manage your account.

Identity verification data (KYC): Government-issued ID number and type, and a selfie photograph submitted for identity verification. Collected before processing your first withdrawal as required under our Curaçao eGaming license.

Financial data: GCash or Maya mobile number, transaction amounts, deposit and withdrawal history. We do not store full bank account numbers or card numbers. Payment processing is handled by our licensed payment partners.

Gameplay data: Game history, bet amounts, session durations, and game preferences. Used to provide personalized service and for fraud detection.

Technical data: IP address, device type, browser type, operating system, and session logs. Collected automatically when you access the KG77 platform. Used for security monitoring and platform optimization.

Communications data: Records of messages sent to and from KG77 customer support, including chat transcripts and email correspondence.

How We Use Your Data

KG77 uses your personal data for the following purposes:

• Account management: Creating, operating, and securing your KG77 player account.
• Payment processing: Verifying deposits, processing withdrawal requests, and maintaining financial records as required by law.
• Identity verification: Meeting our KYC obligations under the Curaçao eGaming license and preventing underage gambling and fraud.
• Customer support: Responding to your inquiries, complaints, and requests.
• Legal compliance: Meeting anti-money laundering (AML) requirements, responding to lawful requests from regulatory bodies, and maintaining records required by our license.
• Security: Detecting and preventing fraud, unauthorized account access, and platform abuse.
• Marketing communications: Sending promotional offers, bonus announcements, and newsletter emails if you have opted in to receive them. You may unsubscribe at any time via the link in any marketing email or by contacting support.
• Platform improvement: Analyzing aggregated, anonymized usage data to improve the KG77 platform and game selection.

Data Storage and Retention

KG77 stores player data on secured servers protected by industry-standard encryption and access controls. Servers are hosted with reputable cloud infrastructure providers and located in jurisdictions with adequate data protection standards.

We retain personal data for as long as your account is active, and for a period of at least 5 years after account closure, as required by our AML and gaming license obligations. Financial transaction records are retained for 7 years.

If you request account closure, your personal data is retained for the legally required periods but is no longer used for marketing or promotional purposes. After the retention period expires, personal data is securely deleted or anonymized.

Third-Party Sharing

KG77 does not sell personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: GCash, Maya, and other payment partners receive your mobile number and transaction details necessary to process deposits and withdrawals.
• Game providers: JILI Games, Evolution Gaming, SA Gaming, and other providers receive a player identifier (not your full name or contact details) to deliver game content and track in-game activity.
• Regulatory authorities: We share data with the Curaçao gaming license authority and, where legally required, with Philippine government agencies, when required by law or legal process.
• Fraud prevention services: We use third-party fraud detection tools that analyze technical and behavioral data to identify suspicious activity. These providers operate under strict data processing agreements.
• Legal proceedings: We may disclose personal data to law enforcement or legal bodies if required by a valid court order or legal obligation.

Cookies

KG77 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help the site remember your preferences and session state.

Types of cookies we use:

• Essential cookies: Required for the KG77 platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking site functionality.
• Performance cookies: Collect aggregated, anonymized data about how players use the KG77 platform — which pages are visited most, where errors occur, and how players navigate the site. Used to improve the platform. No personally identifiable information is captured by these cookies.
• Marketing cookies: Used to track the source of registrations (e.g., which affiliate partner referred you to KG77) for internal reporting. These do not contain personally identifiable information.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

Your Rights

As a KG77 player, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data KG77 holds about you.
• Correction: Request correction of inaccurate personal data in your account.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations. Data required to be kept under AML or gaming license law cannot be deleted before the retention period expires.
• Opt-out of marketing: Unsubscribe from marketing emails at any time. You will still receive transactional emails related to your account (withdrawal confirmations, security alerts, etc.).

To exercise any of these rights, contact KG77 customer support via live chat or email. We will respond within 30 days.

If you believe KG77 has handled your data unlawfully, you may file a complaint with the relevant data protection authority in your jurisdiction. KG77's licensing authority (Curaçao eGaming) also has a player dispute process available.

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